How Can We Help You?

Getting Started

  • Creating your account
  • Setting up your profile
  • Understanding the matching system
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Account & Privacy

  • Password reset
  • Privacy settings
  • Account deletion
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Technical Issues

  • App crashes
  • Notification problems
  • Connection issues
Learn More

Contact Our Support Team

Contact Methods

Email Support

info@notnock.com

Phone Support

+852 6465 8337
Hours: 9am - 5pm HKT, Mon-Fri

Live Chat

Available in the app
Hours: 24/7

Send Us a Message

Frequently Asked Questions

How do I reset my password?

To reset your password, open the app and tap "Forgot Password" on the login screen. Enter your email address, and we'll send you instructions to reset your password.

Why am I not receiving notifications?

Check your device notification settings to ensure NotNock has permission to send notifications. Also, verify that notifications are enabled in the app settings.

How do I delete my account?

To delete your account, open the app and navigate to Settings. Then select Account Settings and scroll down to find the "Delete Account" option. Follow the prompts to confirm deletion. Please note that this action is permanent and all your data will be removed.

Is my data secure?

Yes, we take data security seriously. All personal information is encrypted and stored securely. We never share your data with third parties without your consent.

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